FAQs
Account
Do I need to register before placing an order?
No,you do not have to. You can place the order directly on our website without register.
How do I register?
Click “account” at the top right corner of our website.
What if I forgot my login password?
Click the “forgot your password?" at the Login page, fill in your registered email then we will send a new password to your registered email.
Ordering & Payment
Can I remove item from the shopping cart?
Yes. if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can't delete any item from the order.
Can I modify or cancel my order?
If you did not pay for the order,then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it in 24 hours for any reason. If more than 24 hours, Please send a request to our customer service "support@hominica.com” representatives your order for assistance.
Can you custom make the items?
Sorry that we don't provide custom-made service at this time. But we are working on it for some items.
If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?
We can only change those information for you if the order is not shipped out. Therefore please be more careful to place the order. If there are changes, contact us via support@hominica.com.
How do you secure my payment information?
We do not process any of your payment information.
Why do I get less refund for the items sometimes?
Please be noted if there is a discount for your order,we will refund you the amount with the discount, that means we will refund what you actually pay for each item.
Shipping & Handling
Where does my order ship from?
Our main fulfillment center is located in China. All our items are shipped from our fulfillment center .
How much is the shipping fees?
Our prices include free shipping..
Is there any additional fee or tax?
For most of the countries, our customers do not need to pay for importing fee. duties or VAT (Valued Additional Tax). However for some European countries, our customers may need to pay the duties or VAT according to your countries' levying rules.
Do you ship to PO BOX and APO/FPO/AFP military addresses?
We can only ship to those addresses by standard shipping (about 2 weeks for delivery). If you want to receive the items by expedited $hipping(in 10 days), please provide a physical address.
How do I track my order status?
You can track your item from 'Order Tracking' from the web site.
Do I need to register before placing an order?
No,you do not have to. You can place the order directly on our website without register.
How do I register?
Click “account” at the top right corner of our website.
What if I forgot my login password?
Click the “forgot your password?" at the Login page, fill in your registered email then we will send a new password to your registered email.
Ordering & Payment
Can I remove item from the shopping cart?
Yes. if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can't delete any item from the order.
Can I modify or cancel my order?
If you did not pay for the order,then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it in 24 hours for any reason. If more than 24 hours, Please send a request to our customer service "support@hominica.com” representatives your order for assistance.
Can you custom make the items?
Sorry that we don't provide custom-made service at this time. But we are working on it for some items.
If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?
We can only change those information for you if the order is not shipped out. Therefore please be more careful to place the order. If there are changes, contact us via support@hominica.com.
How do you secure my payment information?
We do not process any of your payment information.
Why do I get less refund for the items sometimes?
Please be noted if there is a discount for your order,we will refund you the amount with the discount, that means we will refund what you actually pay for each item.
Shipping & Handling
Where does my order ship from?
Our main fulfillment center is located in China. All our items are shipped from our fulfillment center .
How much is the shipping fees?
Our prices include free shipping..
Is there any additional fee or tax?
For most of the countries, our customers do not need to pay for importing fee. duties or VAT (Valued Additional Tax). However for some European countries, our customers may need to pay the duties or VAT according to your countries' levying rules.
Do you ship to PO BOX and APO/FPO/AFP military addresses?
We can only ship to those addresses by standard shipping (about 2 weeks for delivery). If you want to receive the items by expedited $hipping(in 10 days), please provide a physical address.
How do I track my order status?
You can track your item from 'Order Tracking' from the web site.